1. Not Legal Advice — Critical Disclaimer
PaperLens is an AI-powered document comprehension tool. It is NOT a law firm, does NOT provide legal advice, and is NOT a substitute for a licensed attorney, CPA, financial advisor, or other qualified professional.
Summaries, urgency classifications, and action recommendations produced by PaperLens are informational only. They reflect probabilistic AI interpretation and may contain errors, omissions, or misclassifications. Do not rely on PaperLens output for:
- Determining legal rights or obligations
- Responding to official government notices or legal proceedings
- Making financial decisions based on document contents
- Assessing regulatory or contractual compliance
- Any situation where professional judgment is legally required
Always consult a qualified professional before acting on any document involving a legal obligation, financial penalty, or court proceeding.
2. Eligibility & Minimum Age
You must be at least 13 years old to create an account and use PaperLens. By creating an account, you represent and warrant that you meet this minimum age requirement.
If you are under the age of 18 (or the age of majority in your jurisdiction), you represent that you have the consent of a parent or legal guardian to use the Service. PaperLens is not directed to children under 13, and we do not knowingly collect personal data from children under 13. If we learn that a user is under 13, we will promptly delete their account and associated data.
For any action involving legal, financial, or contractual obligations — including entering a paid subscription — you must be of legal age to enter into binding contracts in your jurisdiction. If you are not, a parent or legal guardian must agree to these Terms on your behalf and take responsibility for your use of the Service.
3. Service Description
PaperLens uses large language models (LLMs) and optical character recognition (OCR) to analyse uploaded documents and produce summaries, urgency classifications, action recommendations, deadline extractions, and conversational answers. Features vary by subscription tier. We may modify, suspend, or discontinue any feature at any time with reasonable notice.
4. Subscription Plans & Billing
4.1 Free Plan — $0 / month
- 5 document scans per calendar month
- English language output only
- 20 AI chat messages per calendar month (across all documents)
- Documents are automatically and permanently deleted after analysis is delivered — no Vault storage. No copies are retained after the session ends.
- No re-analysis or language switching
- No email deadline reminders
- No folder organisation
- No credit card required
4.2 Pro Plan
Pro Monthly — $4.99 / month
- 60 document scans per calendar month
- Output in 26 languages
- 200 AI chat messages per calendar month
- Unlimited re-analysis in any language
- Permanent Vault storage for all documents during an active subscription
- 60-day document retention grace period after subscription cancellation or non-renewal (see Section 5)
- Folder organisation
- Email deadline reminders
Pro Yearly — $39 / year (~$3.25 / month, save $20.88 vs monthly)
- All Pro Monthly features, plus:
- 75 document scans per calendar month (+25% vs monthly)
- 300 AI chat messages per calendar month (+50% vs monthly)
- Priority AI processing
- Early access to new features
4.3 General Billing Terms
- All prices are in US dollars, exclusive of applicable taxes (including GST/VAT where required by law in your jurisdiction).
- Billing is processed through our payment processor (Lemon Squeezy). By providing payment details you authorise recurring charges until you cancel.
- We will notify active subscribers at least 30 days before any price increase. Continued use after the effective date constitutes acceptance of new pricing.
- Subscription fees are charged at the start of each billing period (monthly or yearly).
5. Document Storage & Data Retention
5.1 Free Plan — No Storage
Documents uploaded on the Free plan are processed in-memory and permanently deleted immediately after the analysis result is delivered. We do not retain copies of Free-tier documents, images, or analysis data beyond the active session under any circumstances.
5.2 Pro Plan — Vault Storage
Documents uploaded under an active Pro subscription are stored in your encrypted Vault for as long as the subscription remains active and renews normally.
5.3 Grace Period After Cancellation or Non-renewal
If your Pro subscription is cancelled, lapses (including through a failed payment), or is otherwise terminated for reasons other than a Terms violation, your documents are retained for a 60-day grace period starting from the date the subscription ends. During the grace period:
- Your Vault is read-only — you may view and download documents but cannot upload new ones
- Renewing your subscription within the grace period fully restores all Vault access and data
After the 60-day grace period expires, all documents, files, analysis results, and associated data are permanently and irreversibly deleted. We cannot recover data after this point under any circumstances.
5.4 Account Deletion
You may request deletion of your account at any time from your account settings. Deletion requests are processed within 48 hours of submission. PaperLens reserves this processing window to finalise any outstanding billing, cancel active subscriptions, and complete any scheduled reminders already queued for delivery. During this 48-hour window you may cancel the deletion request and your account will be fully restored. After 48 hours, all associated data — documents, analysis results, chat history, reminders, folders, and profile information — is permanently and irreversibly deleted, irrespective of subscription status. Residual copies held in encrypted system backups are purged within 30 days of the deletion date. You will receive a confirmation email when deletion is complete.
6. Refund Policy
6.1 General
All subscription fees are non-refundable except as expressly set out in this Section or as required by applicable law. We do not provide refunds for partial billing periods, unused scan quotas, or unused chat message quotas.
6.2 Duplicate or Erroneous Charges
If you believe you have been charged in error (for example, a duplicate charge or a charge made after a valid cancellation), contact us at support@paperlens.co within 14 days of the charge. We will investigate and, if the charge was made in error, provide a full refund within 10 business days.
6.3 Termination Without Cause
If we terminate your account without cause (i.e., not due to a violation of these Terms), you will receive a pro-rated refund for any prepaid subscription time remaining at the time of termination.
6.4 Statutory Rights
Nothing in this Section limits any statutory rights you may have under the laws of your jurisdiction, including consumer protection laws. Residents of the European Union have a right of withdrawal within 14 days of purchase unless the service has already been delivered and you consented to immediate performance. Indian consumers may have additional rights under the Consumer Protection Act, 2019.
7. Monthly Quota & Limits
Each plan includes a fixed monthly quota of document scans and AI chat messages that resets at the start of each billing period. Once you reach your quota limit, additional uploads and chat messages are blocked until the next reset — no automatic overage charges are applied.
- Free: 5 scans / month · 20 chat messages / month
- Pro Monthly: 60 scans / month · 200 chat messages / month
- Pro Yearly: 75 scans / month · 300 chat messages / month
You will see a usage warning in the app when you are close to your limit. Upgrade to a higher plan at any time to increase your monthly quota. We reserve the right to introduce optional add-on capacity packs in the future with reasonable prior notice.
8. Cancellation Policy
You may cancel your Pro subscription at any time from your account settings. Cancellation is effective at the end of the current billing period — you retain full Pro access until then. No credit card retention calls, no dark patterns.
We may suspend or terminate accounts that violate these Terms, including for violations of the Content Policy in Section 10. Accounts terminated for cause are not eligible for refunds. Accounts terminated for CSAM violations (Section 10.3) are permanently and irreversibly banned.
9. User Responsibilities
9.1 Document Quality
PaperLens accuracy depends on the quality of the document image you provide. You are responsible for uploading legible, complete, unaltered images and for verifying AI output against the source document before acting on it.
9.2 Account Security
You are responsible for maintaining the confidentiality of your credentials. Notify us immediately at support@paperlens.co if you suspect unauthorised access.
10. Acceptable Use & Content Policy
PaperLens is designed for personal and business document management. You agree not to use the Service to:
- Upload documents you do not have the legal right to process or share
- Upload content that is illegal, harmful, defamatory, or violates third-party intellectual property rights
- Upload documents belonging to another person without their consent
- Process documents in furtherance of fraud, deception, or any illegal activity
- Reverse-engineer, scrape, or abuse the Service or its underlying AI models
- Circumvent usage limits, plan restrictions, or billing systems
- Resell or sublicense access to the Service without our prior written permission
- Attempt to extract, copy, or reproduce the AI model outputs for any competing service
10.1 Prohibited Content
The following categories of content are strictly prohibited on PaperLens. Uploading, submitting, or attempting to process any such content constitutes a material breach of these Terms:
- Child Sexual Abuse Material (CSAM): Any content — image, audio, video, or text — that sexually exploits or depicts minors in a sexual manner. This is a zero-tolerance category. See Section 10.3.
- Adult & Sexually Explicit Content: Pornographic material, graphic sexual imagery, or any content whose primary purpose is sexual gratification, unless it constitutes a legitimate business document (e.g. an entertainment industry contract, a health-services invoice, or a clinical medical record) with a clear document-management purpose.
- Hate Speech & Discriminatory Content: Material that promotes, glorifies, or incites hatred, discrimination, or violence against individuals or groups on the basis of race, ethnicity, religion, nationality, sex, gender identity, sexual orientation, disability, or other protected characteristics.
- Harassment & Threatening Content: Content designed to intimidate, threaten, or harass a specific individual or group.
- Dangerous & Harmful Content: Instructions for creating weapons, explosives, or biological/chemical hazards; content that promotes self-harm, suicide, or eating disorders to vulnerable individuals.
- Political Propaganda & Disinformation: Content whose primary purpose is to spread electoral disinformation, voter suppression material, or political propaganda designed to manipulate public opinion through deception. (Legitimate political documents — official government notices, campaign finance records, policy papers — may be analyzed for document-management purposes.)
- Jailbreaking & Prompt Injection: Uploading documents engineered to manipulate, circumvent, or override the Service’s AI safety systems, content filters, or operating instructions.
10.2 Content Moderation System
PaperLens uses automated AI safety filters powered by Google’s Gemini safety systems to screen all submitted content before processing. These filters operate across text, images, audio, and chat messages.
When content is blocked:
- You will receive a clear notification explaining that the content could not be processed under our content policy.
- No scan credit is deducted from your monthly quota for a blocked upload.
- The rejected content is not stored on our servers.
- The block decision is logged (without storing the content) for abuse monitoring and policy enforcement purposes.
False positives: Automated filters are not perfect and may occasionally block legitimate documents (e.g. medical records with clinical descriptions, legal filings about sensitive incidents). If you believe a document was wrongly blocked, contact support@paperlens.co and we will review the case within 5 business days.
Enforcement — consequences for violations:
- First violation (non-zero-tolerance): Written warning by email. The offending submission is discarded.
- Repeat violations: Temporary account suspension (7–30 days depending on severity), with notice by email.
- Severe or wilful violations: Permanent account termination without refund. Access to the Service is revoked immediately.
- Zero-tolerance violations (CSAM): Immediate permanent termination and reporting to the relevant authorities. See Section 10.3.
You may appeal any enforcement action (other than CSAM terminations) by emailing legal@paperlens.co within 14 days of the notice. We will respond within 10 business days.
10.3 Child Sexual Abuse Material (CSAM) — Zero Tolerance
PaperLens maintains an absolute zero-tolerance policy for Child Sexual Abuse Material (CSAM). Any attempt to upload, process, or transmit CSAM through the Service will result in:
- Immediate and permanent termination of the account without notice, warning, or refund.
- Mandatory reporting to the National Center for Missing & Exploited Children (NCMEC) CyberTipline (US), the Internet Watch Foundation (IWF) (UK/EU), and/or the relevant law-enforcement authority in the applicable jurisdiction, as required by 18 U.S.C. § 2258A and equivalent laws.
- Full cooperation with law enforcement investigations, including disclosure of account information and technical logs to the extent required by law.
This policy admits of no exceptions and cannot be waived under any circumstances.
10.4 Third-Party Intellectual Property & DMCA
You represent that you own or have the necessary rights to all documents you upload. You must not upload documents that infringe any third-party copyright, trademark, trade secret, or other intellectual property rights. PaperLens respects intellectual property rights. If you believe that material on the Service infringes your copyright, please send a written notice to legal@paperlens.co including: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and its location on our Service; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorised; and (e) a statement, under penalty of perjury, that the notice is accurate.
Accounts in violation of this Section may be terminated without refund.
11. Intellectual Property
All software, design, trademarks, and content comprising PaperLens are owned by us or our licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Service for personal or internal business purposes in accordance with these Terms.
You retain all ownership rights in documents you upload. By uploading a document you grant us a limited, temporary licence to process it solely for the purpose of providing the Service to you. This licence terminates when the document is deleted (either by you, or per our retention schedule). We do not claim ownership of your content and do not use it to train AI models without your explicit consent.
12. Data & Privacy
Your use of the Service is governed by our Privacy Policy, incorporated into these Terms by reference. Documents are processed by third-party AI providers (including Google) subject to those providers’ data-processing agreements. We do not sell your documents or analysis data to third parties. We implement industry-standard security (TLS in transit, AES-256 at rest) but cannot guarantee absolute security.
13. Limitation of Liability
To the maximum extent permitted by applicable law, PaperLens and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service — including but not limited to missed deadlines, penalties, or loss of data.
Our total aggregate liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
Nothing in this Section excludes liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded or limited under applicable law.
14. Governing Law & Disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law provisions. Any dispute shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be settled through binding arbitration under the rules of the American Arbitration Association, conducted in English.
14.1 India — DPDP Act 2023 & Consumer Protection
Users in India have additional rights under the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the Consumer Protection Act, 2019. In accordance with these laws:
- You may exercise your rights (access, correction, erasure, grievance) by contacting our Grievance Officer (see Section 16).
- We will respond to grievances within 30 days of receipt.
- By creating an account you provide consent to the processing of your personal data as described in our Privacy Policy. You may withdraw consent at any time by deleting your account.
- Indian consumers may refer unresolved disputes to the appropriate consumer dispute redressal commission under the Consumer Protection Act, 2019.
15. Changes to Terms
We may update these Terms from time to time. When we do, we will update the effective date at the top of this page. For material changes we will notify active subscribers by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
16. Contact & Grievance Officer
For questions about these Terms:
- Email: legal@paperlens.co
For general support:
- Email: support@paperlens.co
Grievance Officer (India — DPDP Act 2023 & IT Act, 2000):
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the name and contact details of the Grievance Officer are:
- Name: PaperLens Grievance Officer
- Email: grievance@paperlens.co
- Response time: We will acknowledge your grievance within 48 hours and resolve it within 30 days of receipt.